r58com Privacy Policy 🔐

This Privacy Policy ("Policy") is issued by r58com ("the Platform," "we," "us," or "our"), the operator of the online gaming platform accessible at r58com.club. This Policy describes how r58com collects, uses, discloses, stores, and protects the personal data of users ("you," "your") who access or use the r58com platform and its associated services.

r58com acts as the Data Controller with respect to your personal data, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account on r58com, accessing the platform, or using any of its services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the r58com platform.

r58com collects personal data that you provide directly and data generated automatically through your use of the platform. The categories of personal data collected are as follows:

r58com processes your personal data on the following legal bases as permitted under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and r58com — i.e., to operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, Philippine Anti-Money Laundering Act (AMLA) obligations, and National Privacy Commission requirements.
• Legitimate Interests: Processing is necessary for r58com's legitimate business interests, including fraud prevention, platform security, and responsible gaming compliance, provided these interests do not override your fundamental rights.
• Consent: For optional data processing activities — such as marketing communications and personalised bonus offers — r58com relies on your explicit consent, which you may withdraw at any time.

r58com uses the personal data collected for the following purposes:

• To create, maintain, and administer your r58com account.
• To verify your identity and age as required by PAGCOR and to prevent underage gambling (21+ enforcement).
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, and Philippine bank transfers.
• To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• To provide personalised game recommendations and targeted promotional offers, where you have consented to receive marketing communications.
• To operate and enforce responsible gaming tools, including deposit limit management and self-exclusion programmes.
• To provide customer support and respond to your enquiries and complaints.
• To comply with applicable law, court orders, PAGCOR directives, and regulatory obligations.
• To analyse platform usage, performance, and game engagement data to improve the r58com platform.

r58com does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data may be disclosed to third parties only in the following circumstances:

• Game Providers: Anonymised or pseudonymised usage data may be shared with certified game studios (e.g., JILI, Pragmatic Play, Evolution Gaming) for technical game performance and fairness auditing purposes only.
• Payment Processors: Financial data necessary to process transactions is shared with payment processors including GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, subject to their own privacy frameworks.
• KYC and Identity Verification Providers: Identity documents and biometric data may be processed by contracted third-party KYC service providers operating under data processing agreements that comply with the Data Privacy Act.
• Regulatory Authorities: r58com will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or law enforcement agencies when legally required to do so.
• Professional Advisers: Lawyers, auditors, and insurers may access personal data where necessary for professional services, subject to confidentiality obligations.

All third parties who receive personal data from r58com are contractually required to process such data only for the specified purpose and in accordance with applicable data protection law.

Some of r58com's service providers — including game studios and technology vendors — may be located outside the Philippines. Where personal data is transferred to a jurisdiction that does not offer an equivalent level of data protection to the Philippines, r58com will implement appropriate safeguards, including contractual data processing agreements and standard contractual clauses, to ensure that your data receives an adequate level of protection consistent with the Data Privacy Act of 2012 and NPC guidelines.

r58com retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by applicable law:

• Account and transaction data: Retained for a minimum of 5 years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the communication.
• Marketing preferences and consent records: Retained until you withdraw consent or for 3 years from last interaction, whichever is earlier.
• Usage logs and IP address records: Retained for 12 months from collection, unless extended by legitimate security or legal requirements.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with r58com's data destruction procedures.

r58com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function — including session management, login authentication, and security features. These cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to understand how players interact with the r58com platform — which games are most popular, how long sessions last, and where technical errors occur. Data collected is aggregated and anonymised.
• Preference Cookies: Used to remember your settings and preferences, such as language selection and preferred lobby view.
• Marketing Cookies: Used only with your consent to serve relevant promotional offers and track the effectiveness of r58com's marketing campaigns. You may opt out at any time.

r58com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and r58com servers.
• Hashed and salted password storage — r58com never stores passwords in plain text.
• Two-factor authentication (2FA) availability for account access.
• Firewalls, intrusion detection systems, and regular penetration testing of the r58com platform.
• Role-based access controls ensuring that r58com employees can only access personal data necessary for their specific role.
• Regular employee training on data protection and privacy obligations under Philippine law.

In the event of a personal data breach that is likely to adversely affect the rights and freedoms of individuals, r58com will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with NPC Circular No. 16-03.

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by r58com:

• Right to be Informed: You have the right to know that your personal data is being collected and processed, and to receive a copy of this Privacy Policy.
• Right of Access: You have the right to obtain a copy of the personal data r58com holds about you, free of charge, subject to reasonable identity verification.
• Right to Correction: You have the right to have inaccurate or incomplete personal data corrected without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to r58com's legal retention obligations under PAGCOR and AMLA rules.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is carried out by automated means.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact r58com's Data Protection Officer using the contact details provided in Section 13 of this Policy.

The r58com platform is strictly restricted to individuals aged 21 years and above, as mandated by PAGCOR for casino-style gambling in the Philippines. r58com does not knowingly collect personal data from any person under 21 years of age. If r58com discovers that personal data has been collected from a minor, the account will be suspended and all associated personal data will be deleted immediately, subject to any mandatory retention obligations under applicable law.

If you are a parent or guardian and believe that a minor has registered an account on r58com, please contact our Data Protection Officer immediately so that appropriate action can be taken.

r58com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. Where changes are material, r58com will provide notice via the platform website or by email to your registered address, with reasonable advance notice before the changes take effect. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the r58com platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

For questions, concerns, or requests related to this Privacy Policy or your personal data rights, please contact r58com's Data Protection Officer via:

• Live Chat: 24/7 live chat support available directly within the r58com platform.
• Email: [email protected] — please include "Data Privacy Request" in the subject line. (This is a plain text address — not a clickable link. Please type it into your email client.)
• Response time: Data subject requests will be acknowledged within 3 business days and resolved within 30 days of receipt, in accordance with NPC guidelines.